Village Shoes of Ashland OregonHOW TO ORDER

You can order via our handy secure online shopping cart. If you prefer, you may email us or call toll free 844.482.1321 with your order. Please include the following information:

  • shoe brand and name
  • size
  • color preference
  • your name
  • address
  • phone number

We will contact you within 24 hours to confirm the order and take your billing information.

PAYMENT

We accept VISA, MasterCard, Discover, American Express, and money orders. With money orders, please include your address, and phone number. We’ll ship your shoes as soon as we receive your money order.

OUT OF STOCK

If shoes are unavailable or out-of-stock, we will contact you with other great options.

SHIPPING

We ship UPS and USPS.

The charge for shipping one pair of shoes or one handbag is $12; each additional pair of shoes or handbag is an extra $8.

The charge for shipping smaller items only (jewelry, socks, etc) is $4 total.

We offer free shipping on purchases over $200 (except International packages).

We offer 3-day UPS Express Shipping for $35.

International shipping is $45 for orders. Customers are responsible to pay all International customs fees and taxes.

RETURN POLICY

We accept returns within 30 days from our date of shipment to you. Shoes should be unworn and in their original box. Accessories must be in their original packaging and unworn. Please include the original sales receipt. If returning a pair of shoes, please place the shoe box inside another box with all labels on outside box. You will receive a full refund minus shipping fees.

Final Sale items which are 50% Off or more are ineligible for return or exchange.

FAQS

Q: How long will it take for my package to arrive?
A: UPS ground takes 7-10 business days. International packages take longer.

Q: On International orders are there any additional fees after I place my order?
A: Yes, there is a customs fee once the package arrives in your country. The fees vary depending on your country and the value of the package.

Q: Can my shoes be returned if they are not the right size, the wrong thing, or damaged in any way?
A: Yes. Please refer to our return policy.

Q: How will I know my order went out?
A: You will receive an email from UPS with your tracking information or be contacted by us directly.

Q: Do you charge my credit card even if you don’t have what I ordered in stock?
A: No. We only charge you when we have what you want in stock. Otherwise if shoes are unavailable or out-of-stock, we will contact you directly and offer other great options.

Q: Will you share my personal information?
A: No. Please refer to our privacy policy.

Q: Are the shoes on your website brand new?
A: Yes. All merchandise on our website is brand new. We do not sell used goods.

FEEL THE LOVE

  • A very special thank you to you for the service given for my order. The constant follow up and keeping me informed. Checking and rechecking and letting me know each step of the way, especially when it didn't go as planned. You have brought back the true meaning of customer service and I plan to do all my shoe buying with you from now on.
    R.M.Temecula, CA
  • I want to commend you on excellent customer service... Your prompt attention to my order during this busy holiday shopping season is greatly appreciated. I will definitely think of your company the next time I need to purchase some death defying socks. Have a wonderful holiday season!
    C.S.Chicago, IL
  • Thank you for your great customer service! I will be shopping from your site again and recommending your company to my network of friends and twitters.
    M. M.Kensington, MD
  • My order arrived yesterday, very fast service! I didn't know about you until I did a search for this pair of shoes but now you are on my favorites list and even more so with your super fast service!
    V.W.Napa, CA
  • Excellent products, excellent service. I'll tell my fellow workers as well. From now on when it comes to MBTs, we'll be buying from you. You WILL hear from me. Have a nice day!
    W.W.Alberta, CA
  • Thanks so much for your help. Who knew you could find real people while shopping on the internet!
    L.R.Burlington, VT

The journey of a thousand miles begins by finding your shoes.

– Laotzu, 1st century BC Chinese philosopher